Mobile Eats Privacy Policy

1. Who We Are

Mobile Eats is operated by Braustine Food Limited. If you have privacy questions, requests, or concerns, contact us at privacy@braustine.xyz.

2. Data We Collect

Depending on how you use the app, we may collect:

• Account information (name, email, phone number, login credentials).
• Profile and delivery information (addresses, order preferences, notes).
• Order and transaction information (items, totals, payment status, receipts).
• Customer support communications and feedback you submit.
• Device and technical information (device model, OS version, app version, diagnostics).
• Approximate or precise location only when needed for delivery and only with permissions you grant.

3. How We Use Data

• Provide core app functionality such as account access, ordering, and delivery coordination.
• Process payments, refunds, fraud checks, and customer support requests.
• Improve reliability, safety, performance, and product features.
• Send service notifications related to orders, security, and account changes.
• Meet legal, tax, and regulatory obligations.

4. How We Share Data

We may share limited data with:

• Vendors and restaurants to fulfill and deliver your order.
• Payment processors and fraud-prevention providers for secure transactions.
• Cloud, analytics, and customer support service providers acting on our instructions.
• Authorities when required by law or to protect rights, safety, and platform integrity.

We do not sell personal data.

5. Data Retention and Deletion

We retain personal data only as long as necessary for service delivery, legal compliance, dispute resolution, and fraud/security prevention. When retention is no longer required, data is deleted or anonymized.

If you request account deletion, we will delete or de-identify data associated with your account except information we must keep for lawful reasons (for example tax, accounting, anti-fraud, or security obligations).

6. Security

We use reasonable technical and organizational safeguards to protect personal data, including encrypted transmission over HTTPS and access controls.

7. Your Choices and Rights

• Access, correct, or update your account information in the app where available.
• Request account deletion using our dedicated deletion page.
• Control app permissions through your device settings.

You can submit account deletion requests at https://braustine.xyz/mobile-eats/delete.

8. Children’s Privacy

Mobile Eats is not intended for children where prohibited by applicable law, and we do not knowingly collect personal data from children without required consent.

9. Policy Updates

We may update this Privacy Policy from time to time. Material updates are reflected by revising the “Last updated” date and may also be communicated in-app where required.

10. Contact

For privacy requests or questions, contact privacy@braustine.xyz.